Responsible Gaming and User Protection Policy

Limited access to over 18s

Gambling is strictly prohibited for individuals under 18 years of age. Star Casino implements extremely rigorous identity verification procedures to ensure that no minors can access our services. Providing false data or using another person's identity to circumvent these controls constitutes a criminal and contractual violation leading to immediate account closure.

Parental guide and shared devices

We urge parents to monitor their children's online activity and not to share their login credentials. We recommend using filtering software (such as Net Nanny or CyberPatrol) to restrict access to gaming sites on devices used by minors. It is the user's responsibility to ensure that their account is not accessible to unauthorized individuals, especially minors.

Responsible gaming is based on individual awareness and risk management. We advise all our users in Italy to follow these simple guidelines:

• Consider gaming as a cost for entertainment, not as an investment.
• Only play with sums of money you can afford to lose without affecting your lifestyle.
• Never try to recover losses by impulsively increasing your stakes.
• Set a time limit before starting a session and strictly adhere to it.
• Avoid playing if you are tired, stressed, or under the influence of perception-altering substances.

To support the user in maintaining balanced behavior, Star Casino offers various self-protection features directly accessible from the account settings:

Deposit and loss limits

The user can set daily, weekly, or monthly limits on the maximum amount they wish to deposit on the platform or on the extent of losses they are willing to incur. Once the set limit is reached, the system will prevent further financial operations until the end of the specified period.

Gaming session time limits

It is possible to configure alerts that indicate the duration of time spent online. This tool helps the user maintain an objective perception of their presence on the platform, avoiding excessively prolonged sessions.

Temporary suspension and self-exclusion

Should the user feel the need to take a break, we offer the option to activate a temporary suspension period (from 24 hours to 30 days). For more serious situations, the definitive self-exclusion option is available, which entails the closure of the account and the impossibility of reopening a new one or receiving informational material for an extended or indefinite period.

It is crucial to be able to identify the symptoms of a possible gambling-related problem. The user should pay attention if:

• Gambling interferes with work, studies, or family relationships.
• They feel the need to lie about the amounts spent or the time spent online.
• Uses gambling as an escape from anxiety, stress, or boredom.
• They feel irritable or frustrated when they cannot access the platform.

If you feel that gambling is no longer under your control, we strongly encourage you to seek external support. In Italy, there are numerous independent organizations and health services that offer free, anonymous, and professional counseling for managing gambling-related disorders. Do not hesitate to contact specialists in the field for personalized guidance and psychological support.

Our support team is regularly trained to identify potential signs of distress among users. Although Star Casino cannot replace individual judgment, we reserve the right to intervene proactively or limit account access if behavior suggesting a loss of control is observed, to protect the user's well-being.

We are committed to constantly improving our responsible gaming policies by integrating international best practices and following the directives of competent authorities. This policy is regularly updated to ensure the maximum effectiveness of the protection tools offered.